Websites rarely break all at once. They slowly slip. A software update gets skipped. A form stops sending to an inbox no one checks anymore. A security certificate expires on a Saturday. A photo-heavy page gets slower every time someone adds to it. None of it is urgent, until all of it is.
The other half is smaller and more annoying: a price that's three months out of date, a staff member who left, the hours that changed at Christmas. Changes that take ten minutes somehow wait three weeks, because there's no obvious person to ask.
Care covers both: the things that break quietly, and the things too small to be a project.
What's covered
- Hosting, domains and security certificates, in accounts that stay in your name.
- Software and security updates, applied and checked, not left to pile up.
- Uptime and error monitoring, so if something breaks, you hear it from us, not from a customer.
- Backups, tested by actually restoring one. A backup you haven't tested is just a hope.
- Content and copy changes: prices, hours, staff, products, and a new page when you need one.
- A quarterly look at your visitor numbers and Search Console, written up as a page you can act on, not just a dashboard link.
Search doesn't stand still either
Rankings slip even when no one does anything wrong. Competitors publish new pages, Google changes what it rewards, and a page that answered a question well two years ago now answers it worse than three newer ones.
So care includes the search work that only pays off over time: keeping your Business Profile accurate and posting to it, watching which searches actually bring people in, fixing pages that have slipped, and adding the pages the data says are missing. It's not exciting, and the payoff builds over time, which is exactly why it gets dropped.
For sites we didn't build
Taking on someone else's site starts with an audit, because we won't agree to keep something running that we don't understand. Sometimes the audit finds a site in good shape, and the answer is simple.
Sometimes it finds a site held together by twenty plugins and one abandoned theme. Then the honest answer is that keeping it running will cost more over two years than replacing it. Either way, you'll hear which, with the numbers, before anyone signs anything.
Work that shows it
Common questions
Is care required after a build?
No, and it never will be. Every paid-for project is handed over with the code and the hosting in your name, so you can walk away. On a payment plan, the site stays on our hosting until the last payment, and that's all. Care is for people who'd rather not think about it, not a fee on work you've already paid for.
What counts as a small change?
Prices, hours, text, images, a staff change, or a new page built from the pieces your site already has. New features aren't small. That's a project, and we quote it as one so no one is surprised.
How fast do you respond?
If something's broken and public, we look at it the same business day. Routine changes go into the next weekly batch. That's honest about how the work really happens, instead of promising an hour and delivering on Thursday.
Can you host the site?
Yes. We can host it for you, or set it up in an account that belongs to you. Once the build is paid for, you keep the logins and can move the site any time without asking us.
Do you maintain WordPress sites?
Case by case, after an audit. A well-kept WordPress site with only a few plugins is simple to look after. A site running twenty-five plugins on an abandoned theme is a risk we'd only be pretending to control, and we'd rather tell you that than take the monthly fee.